Refund policy

Returns & exchange:

Our returns period is 30 days from the point of receipt. If your garment doesn't fit or isn't quite right for you; you're welcome to exchange it for another size/item or credit note. We don't refund for change of mind or incorrect size. We will do everything possible to ensure a happy ending for your exchange and will work with you to get the best possible replacement item out to you.

For any exchange, Bonsai Kitten will cover the postage of the replacement item back to you. The returned items postage must be organised by you. Please email hello@bonsaikitten.com.au within 7 days of receiving your order to organise an exchange.

We will exchange any item which is faulty or not what the purchaser specified. In this circumstance Bonsai Kitten will reimburse for postage and cover any additional postage charges. 

For hygiene purposes Bonsai Kitten can not exchange underwear or earrings. All items for exchange must be received in their original condition with the tags still attached, in original packaging, unworn, free from make up stains, pet hair and smoke etc. We reserve the right to decline any items not in a saleable state.

If you have any questions regarding exchange or refund please email hello@bonsaikitten.com.au or call (+61) 0421 010 304.

The returns address is 

8 BINDOON CLOSE

ELANORA QLD 4221